💻 New Site Help & Troubleshooting
We know change can be tricky — especially when it comes to websites, passwords, and payment info. If you’re having trouble using the new Fabled site, you’re not alone — and we’re here to help.
Below you’ll find answers to the most common issues subscribers have encountered, and how to fix them fast.
If your subscription is paid for in USD then these are the instructions you need to follow:
How to Switch to the New Fabled Subscription (Step-by-Step)
If the “Switch My Subscription” button isn’t working or your account seems stuck, you can still move over easily by following the steps below.
This method will ensure your subscription is billed in AUD and does not require you to update your payment details.
1. Cancel your current subscription
Log into your account at www.fabled.au/account
Under “Subscriptions,” click “Cancel” next to your active subscription
2. Choose your new subscription
Go to: fabled.au/subscription-confirmation
Select your preferred box: Twilight, Nights, Moonlight, or Midnight
3. Complete checkout in AUD
The price will now display in Australian Dollars (AUD)
Confirm your existing payment method — no update needed
You’ll receive a confirmation once your new subscription is active
⚠️ Important Notes:
Cancelling and resubscribing ensures your future payments process correctly in AUD
You will not be double charged — this simply transfers your subscription to the new system
Your spot is secure and we’ll ensure your boxes continue as expected
If anything feels unclear or you’d like help, reply to this email and we’ll guide you through it personally.
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🗝 I can’t log into my account
If you had an account on our old site, it has been migrated, but login issues may happen if:
Your email wasn’t linked properly
Your account was created without a name or username
You previously used USD checkout (Stripe sometimes skips account creation)
Try this first:
Use your email (not username) to log in: Login Page
Reset your password here: Reset Password
Still not working Thats okay email our Support team and we will do a quick and easy manual reset.
💳 My payment failed or was declined
This can happen if:
Your card is still linked to your USD-based subscription
You’re trying to check out with an expired saved payment method
Your billing address doesn’t match your card
Fix it by:
Removing any saved USD payment methods from your account
Trying a different card
Contact the Support team to reset your payment method.
📦 I’m missing boxes / tracking updates
You can find the most up-to-date information here:
👉 Shipping & Box Status Updates
If you’re still unsure whether your subscription is active, missing, or migrated, reach out to us directly. We’re happy to help.
❤️ Need more help?
Reach out to our support team by email or using the contact form below.
We’re a small team, but we’ll get back to you as quickly as possible.
Please note: duplicate messages across platforms may delay response times.