We hate when this happens — truly. If your item arrives damaged, we’ll do our best to make it right.

Please fill out our Customer Support Form within 14 days of receiving your order, and our team will assess the damage for replacement.

To help us help you faster, be ready to provide:

– Clear photos of the damaged item(s)

– A photo of the box, including the shipping label

Replacements are granted at the discretion of the Fabled support team. In some cases, we may ask you to destroy the damaged item before a replacement is issued — please hold onto everything until we confirm next steps.

If we’re unable to offer a replacement, a partial refund will be considered.

Books That DO NOT Qualify as DAMAGED

The following are not considered damage and do not qualify for replacement:
* Light marks, scratches, or residue on the back cover or dust jacket
* Minor imperfections on sprayed edges, such as:
* Small white spots or scratches
* Slight color bleeding onto pages
* Irregular application or patchiness
* Minor creasing at the top or bottom of the spine, corners, or dust jacket
* Wavy or rippled pages (due to printing, binding, or environmental factors)
* Ripped or creased blank pages (e.g., front or back matter with no text)
* Slipcase wear from transit or light scuffing (if included)

Books That Qualify as DAMAGED

We consider a book to be damaged if it meets any of the following criteria:

  • A tear, rip, cut, or visible scratch larger than 1cm on the front cover, spine, or dust jacket

  • Residue or marks on the front cover or spine that cannot be removed and are larger than 1cm

  • Dents or crushed corners/edges greater than 1cm in size

  • Multiple bent or torn pages that affect the printed text

  • Production defects, such as a missing foil, varnish, or other intended finish

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